Effective date: 2 August 2026
1. About this page
This page explains the rights you may have over personal information used by Made Lore.
It should be read alongside our Privacy Policy and Cookie Policy.
Made Lore is a trading name of Christopher Baxter, a sole trader also trading as Mad Potter’s Studio.
Email: hello@made-lore.co.uk
2. Your data protection rights
Your rights depend on the circumstances and the reason we use your information.
Right of access
You may ask us:
- whether we process your personal information;
- for a copy of that information; and
- for supporting information about how it is used.
This is commonly called a subject access request.
Right to correction
You may ask us to correct inaccurate information or complete information that is incomplete.
Right to deletion
You may ask us to delete personal information in certain circumstances.
This right is not absolute. We may need to retain information for purposes such as:
- fulfilling an order;
- tax and accounting;
- fraud prevention;
- legal obligations;
- legal claims;
- product-safety records; or
- maintaining a marketing suppression record.
Right to restrict processing
You may ask us to restrict how we use information while a dispute or request is investigated.
Restriction normally means that we retain the information but limit further use.
Right to object
You may object where we rely on legitimate interests.
We will stop the relevant processing unless we have compelling lawful grounds to continue or the information is required for legal claims.
You have an absolute right to object to the use of your personal information for direct marketing.
Right to data portability
Where the right applies, you may ask us to provide information you supplied in a structured, commonly used and machine-readable format.
This generally applies where processing:
- is automated; and
- is based on consent or a contract.
Right to withdraw consent
Where we rely on consent, you may withdraw it at any time.
Withdrawal does not make processing carried out before withdrawal unlawful.
Rights relating to automated decisions
Made Lore may use automated systems for:
- fraud indicators;
- content moderation;
- generation limits;
- website security; and
- initial screening of prompts or uploads.
Made Lore does not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.
Where such processing is introduced, we will provide the safeguards required by law, including appropriate human involvement where applicable.
3. Marketing rights
You can stop direct marketing at any time by:
- selecting the unsubscribe link in a marketing email; or
- emailing hello@made-lore.co.uk.
We may retain your email address on a suppression list so that your objection is respected.
4. Cookie choices
You can manage non-essential cookies using the Cookie Settings link in the website footer.
Where consent is required, you may:
- accept;
- reject;
- customise; or
- withdraw consent.
5. How to submit a request
Send your request to:
Email: hello@made-lore.co.uk
Post:
Christopher Baxter
Made Lore
16 The Lawns
Collingham
Nottinghamshire
NG23 7NT
United Kingdom
You do not need to use legal terminology.
Please provide enough information for us to understand:
- who you are;
- what right you wish to exercise;
- which information or activity is involved; and
- any relevant account, order or email address.
6. Identity checks
We may ask for reasonable evidence of identity where necessary to protect information from unauthorised disclosure.
We will not request more identification than is reasonably required.
The time for responding may not begin until necessary identity information has been received where the law permits this.
7. Authorised representatives
You may authorise another person to act for you.
We may ask for:
- written authority;
- proof of the representative’s identity; and
- confirmation of whether the response should be sent to you or the representative.
8. Response time
We normally respond without undue delay and within one month.
Where a request is complex or several requests are made, the response period may be extended by up to two further months where the law permits.
We will tell you within the initial period if an extension is required and explain why.
9. Fees and refused requests
Rights requests are normally free.
The law may allow us to charge a reasonable fee or refuse a request where it is manifestly unfounded or excessive, particularly where it is repetitive.
If we refuse to act, we will explain:
- the reason;
- your right to complain to the regulator; and
- any right to seek a legal remedy.
10. Data protection complaints
A data protection complaint is different from an ordinary product or delivery complaint.
You can complain if you believe that we have:
- used information unfairly;
- failed to keep information secure;
- disclosed information improperly;
- failed to respect a privacy right;
- retained information for too long; or
- failed to explain how information is used.
Send complaints to:
Please write Data Protection Complaint in the subject line.
We will:
- acknowledge the complaint within 30 days;
- investigate it without undue delay;
- make appropriate enquiries;
- keep you informed where appropriate; and
- tell you the outcome without undue delay.
11. Complaining to the regulator
You may complain to the Information Commissioner’s Office.
We would normally ask you to contact us first so that we have an opportunity to investigate and resolve the matter.
Information about complaints is available through the Information Commissioner’s Office website https://ico.org.uk/