Your Lore, Made Personal

Made Lore products are made to order. We normally aim to dispatch within 7 to 10 working days. Delivery time starts after dispatch and depends on the delivery service selected at checkout.

Production may begin shortly after the order is accepted. The practical cut-off for changes is when work starts, so contact us immediately if anything is wrong. Sending a request does not mean the change has been accepted until we confirm it.

Only where a priority option is shown or agreed before purchase. Contact us before ordering with the product, quantity and required date. Faster delivery does not shorten production unless priority production has also been confirmed.

The order is dispatched after every item in it has completed production and the parcel has been prepared. We will send a dispatch email when it leaves us.

We use tracked postal or courier services according to the parcel, destination and service selected. The available options and charges are shown at checkout.

Delivery is calculated at checkout from the destination, parcel size and weight, packaging requirements and the service selected. Add the required items and enter the delivery address to see the current charge.

Yes, when a tracked service is used. The tracking link is sent to the email address used at checkout after the parcel has been dispatched. Tracking may not show movement until the carrier records its first scan.

Production and carrier networks can both take longer during peak periods. Order early for gifts needed by a fixed date. Unless we have expressly guaranteed a date in writing, estimated production and delivery dates are not guarantees.

Made Lore currently accepts delivery addresses within the United Kingdom only. International delivery is not available at checkout at present.

Check the tracking link and the delivery address first. Carrier scans can pause for several days, especially during disruption or peak periods. Contact us with the order number if the parcel is overdue or the tracking has stopped updating, and we will check the available next step with the carrier.

Possibly, but only before production begins. Contact us immediately with the order number and the exact change. A change is not accepted until we confirm it, and additional costs may apply where the requested product or specification changes.

Ask us immediately. We can normally cancel only before production begins. Personalised or custom-made goods are generally excluded from the statutory change-of-mind cancellation right once they are made to your specification, but this does not affect your rights where goods are faulty, misdescribed or otherwise do not conform to the contract.

Personalised and custom-made items are not normally returnable simply because you have changed your mind. We will provide the remedy required where an item is faulty, damaged, misdescribed or incorrect because of our error. Read the Refunds and Returns Policy and Terms and Conditions of Sale for the full process and your statutory rights.

Contact us immediately. If production has not started, we may be able to stop the job so you can correct it. Once production has begun, a customer-approved spelling, artwork or layout error will normally require a new order.

Contact us promptly with the order number and clear photographs of the item, the damage, the outer packaging and any internal protection. Keep the item and packaging until we confirm the next step. We will assess the evidence and arrange the appropriate remedy.

Contact us with the order number and photographs showing the item and its print. Do not use or dispose of it until we reply. Where we supplied the wrong product or produced the wrong design, we will arrange the appropriate correction.

Send clear photographs taken in neutral light and explain the problem. We will distinguish a production defect from normal screen-to-print variation, product texture, expected edge or wrap tolerances, and limitations in customer-supplied low-resolution artwork. Genuine faults will be handled under your statutory rights and our Refunds and Returns Policy.

Report it as soon as reasonably possible. For visible transit damage, contacting us within 48 hours helps preserve packaging and carrier evidence, but this practical request does not remove or shorten your statutory rights.

That depends on why the refund is due. Where the law requires cancellation of an eligible non-personalised online order, the standard outbound delivery charge is normally included. Where goods are faulty or we made an error, we will cover the remedy and reasonable return arrangements required. A partial discretionary refund does not automatically include the original delivery charge.

Approved refunds are returned to the original payment method unless another lawful arrangement is agreed. We process them without undue delay, but the bank or card provider may take several working days to show the funds after the refund has been issued.

It depends on the exact product, finish and decoration. Follow the care instructions on the product page. Handwashing with a soft cloth or non-abrasive sponge is the safest way to preserve most printed drinkware for longer.

Check the individual product page. Many standard ceramic mugs are microwave safe, but products with metal parts, metallic decoration, insulated construction or special coatings may not be. Never microwave a product unless its care instructions say it is suitable.

Use the product-specific instructions shown on its page or supplied with it. Avoid abrasive cleaners, harsh chemicals, prolonged soaking and unnecessary heat on printed surfaces. Textiles, drinkware, clocks, photo panels and other materials require different care, so do not apply one method to every product.

The product page lists the relevant measurements, materials and capacities. Product names such as 11 oz or A3 describe a nominal size or print format and may not state every physical dimension. Contact us before ordering if a particular measurement, fit or printable area is critical.

Materials vary and are stated on each product page, for example ceramic, stainless steel, glass, coated aluminium, MDF, polyester or other prepared print substrates. Contact us before ordering if you need confirmation for an allergy, accessibility or technical requirement.

Any printed product can change through repeated washing, abrasion, strong sunlight, heat or harsh chemicals. Correct care substantially improves its useful life. Normal wear over time is different from a production defect present when the item was supplied.

Products sold for food or drink use are sourced for that intended purpose. Use them only as described and follow all care, temperature and cleaning instructions. Contact us before ordering if you need confirmation for a specific use or compliance requirement.

Yes. Minor differences can arise from manufacturing batches, coatings, material texture, print placement and the way artwork wraps around curved or shaped surfaces. These tolerances are normal provided the item remains as described and fit for its intended purpose.

The print area is the part of the product that can receive artwork. The safe area keeps important content away from edges, seams and production tolerances. A bleed area lets background artwork extend beyond the final edge so small cutting or alignment differences do not leave an unintended gap. Follow the guides shown for the selected product.

Only where we confirm it before purchase. The product editor uses production layouts made for the selected product and these should not be treated as freely interchangeable. Contact us with the product, required layout and intended use before ordering.

Ordinary physical purchases can use guest checkout, but Creator Credits require a Made Lore account. An account makes it easier to view order history, addresses and available order information, but it does not replace keeping your confirmation emails and order number.

Yes. You need to sign in to use the Universe Creator. This allows generated artwork to be linked securely to your account and made available through features such as My Creations.

Use the tracking link in the dispatch email. Registered customers may also see the order status in My Account. An order marked processing is still being made; carrier tracking begins only after dispatch.

Check spam, junk, promotions and any filtered folders, then search for Made Lore and the order total. Also check whether the payment completed. If the email is still missing, contact us with the name, delivery postcode and email address used at checkout. Do not send full card details.

Use the contact form or published support email. Include the order number, the email address used at checkout and a clear description of what you need. For damage, incorrect items or print concerns, attach clear photographs of the product and packaging.

Not at present. Made Lore is not currently set up for high-volume or trade production. For a small matched order, contact us before purchase with the product, quantity, deadline and delivery postcode so we can confirm whether it is practical.

We do not currently accept bulk orders above 10 units per product. For smaller orders, use the product editor where possible. Contact us before ordering if one design must be repeated consistently or if separate names or components need checking.

Yes, provided you own it or have written permission to reproduce it. A high-resolution PNG with a transparent background is usually the most practical file. Fine lines and small lettering must be large enough to remain clear at the final print size.

Only if you own the relevant rights or have permission from the rights holder. Buying an image, finding it online, creating fan art or using it for a personal gift does not automatically give reproduction rights. We may reject or cancel artwork that appears to infringe copyright, trade marks, design rights or other third-party rights.

You will receive an order confirmation or receipt. Contact us if you need a business invoice. A VAT invoice can be issued only where VAT has been charged by a VAT-registered seller; an ordinary receipt must not be described as a VAT invoice where that does not apply.