Start here if you want to personalise your first product, create new artwork, reuse artwork you already own, build a Team / Guild set, or understand Creator Credits.
Quick start guides
Personalise your first product
1. Choose your product
Open the product you want and select any required options first, such as size or colour. Then choose Personalise.
2. Choose your artwork
The choices depend on the product. You may be able to:
- upload a photo or image;
- use artwork already saved in My Artwork;
- choose a ready-made design or layout where available;
- create new artwork with Creator;
- start from blank and build a design with images, text and a background.
Use the simplest route for what you already have. You do not need to create new artwork if suitable artwork already exists.
3. Adjust the design
Use the editor to position, crop and scale your artwork for the actual printable area. Products with more than one printable side or component let you review those parts separately.
Keep important faces, text and details comfortably inside the usable print area shown by the editor.
4. Deal with an image warning if one appears
A product may need more image area than your source contains. Where Expand scene is offered, it adds new scene area instead of stretching the original image.
The editor will tell you before a paid Creator Credit action is required. Do not pay for an adjustment simply because you can: if the existing image already works, continue with it.
5. Review every side or component
- Check you have the right product and options.
- Check the intended artwork is on every printable side/component.
- Check crop and placement look right.
- Check Front and Back are correct where applicable.
- Check the basket shows the expected personalised product and price.
6. Save and continue
Choose Save to product when you are satisfied, then continue to the basket. If you reopen the design, your saved artwork and placement should still be there.
If you need to swap the image, use Back to Artwork or Use different artwork where shown rather than starting the whole purchase again.
Production time
Made Lore products are made to order. Allow 7 to 10 working days before dispatch. Delivery time starts after dispatch and depends on the delivery method selected.
If something looks wrong
Do not place the order hoping it will correct itself later. Go back into the design and check the affected side/component, or contact Made Lore if the saved design is not behaving as expected.
Create artwork with Creator
Use Creator when you want to make new artwork rather than upload an image or reuse something from My Artwork.
1. Choose how you want to create
- Quick Create for a shorter route;
- Guided Create when you want more structured questions and control.
2. Describe the image
Describe what you want to see and use the available choices for things such as style, mood or image shape. Specific, useful detail generally gives Creator more to work with than a very short description.
3. Confirm you can use the material
Complete the rights/permission confirmation before creating the image. Only use source material and instructions you are entitled to use. Creator is a creative tool, not permission to copy someone else’s protected work.
4. Create and wait for the result
Submit the request once. Creator will show the current status while the image is being prepared.
Refreshing the page or checking whether the image is ready should not create another generation or another charge.
If Creator is temporarily unavailable, you can still use your own upload, My Artwork, and any ready-made artwork choices available for the product.
5. Review and use the result
When the image is ready, either save it to My Artwork where offered or continue to the product you are personalising.
The product editor may later offer Expand scene if the product shape needs more image area. Expansion is a product-preparation step, not another ordinary Creator generation.
Creator Credits
Creator Credits are used for specific paid actions. The interface should tell you before a chargeable action is committed.
- The first successful new expansion for an eligible artwork/product scope is included.
- Later new expansions for the same scope cost 2 Creator Credits.
- Failed or non-chargeable attempts do not consume the included allowance or Credits.
If Creator reports a problem
Do not repeatedly submit the same request. Read the status shown, use another artwork route if appropriate, or contact Made Lore if a completed result or Credit balance appears wrong.
Reuse artwork from My Artwork
My Artwork is your private reusable artwork library. It can contain images you uploaded, Creator results and reusable prepared artwork you chose to save.
1. Open My Artwork
Open My Artwork from your account and choose the image you want to use.
2. Use it on a product
Choose Use on a product where available, then select a suitable product.
If you entered My Artwork from a product you were already personalising, choosing the artwork should return you to that product rather than making you start again.
3. Check whether it suits the product shape
The same image can behave differently on different products. A square image may fit one item immediately but need more scene area for a wide wrap or panoramic product.
If more image area is genuinely needed, the editor may offer Expand scene. This adds new scene content instead of stretching the original image.
4. Adjust the product placement
Use the normal product editor to set crop, scale and position for the actual printable area. Multi-component products can use the same source artwork while keeping a different crop or position on each component.
Review the result, then choose Save to product before continuing to the basket.
5. Change the artwork if necessary
Use Use different artwork or Back to Artwork where shown. Changing one component should not silently remove valid artwork from another component.
Reusable expanded artwork and Creator Credits
- The first successful new expansion for an artwork/product scope is included.
- Later new expansions for that same scope cost 2 Creator Credits.
- Saving an included expanded result into My Artwork can cost 2 Creator Credits.
- If the expansion itself already cost 2 Credits, saving that same result does not create another 2-Credit charge.
- Reusing artwork you already own is free unless another genuinely new expansion is required.
If saved artwork does not behave as expected
Do not overwrite or recreate it repeatedly. Note the artwork and product involved and contact Made Lore so the saved state can be checked.
Create a Team / Guild Roster
A Team / Guild Roster lets an organiser prepare coordinated personalised products for a group while keeping each member’s name, role and image separate.
Roster-enabled products currently support 4, 6 or 8 members where those sizes are offered.
1. Choose a Roster-enabled product
Open a product or bundle that offers Create a Team / Guild set or the equivalent Roster route.
Not every group product is a Roster product. For example, the Team & Guild Event Pack uses one shared identity rather than separate member records.
2. Set the team identity and presentation
Add the shared team/guild identity and choose the presentation available for each component. Depending on the product, this can include artwork, background, member image, member name/gamer tag and role/title.
Each physical item can keep its own useful crop and layout. A shared team identity does not force exactly the same crop onto differently shaped products.
3. Choose the Roster size and add members
Choose the available 4, 6 or 8-member size and complete the member slots.
- name or gamer tag;
- role or title;
- member image;
- participation/permission state.
4. Invite members where required
If the product uses member invitations, send the private member route so each person can provide or confirm the information and permissions required for their place in the set.
Participation in an order and optional public sharing are separate choices.
5. Review each member and component
Check the member presentation on every component before ordering. One member’s image may need a different crop on a mug, mat, bottle or other item.
Where controls are offered, hiding a printed member name or role changes what is printed. It does not delete that person’s Roster record.
6. Choose payment and delivery options where available
- Pay now;
- Send payment link;
- individual delivery details.
An unpaid Member Unit is not released for production. The organiser can follow overall progress without seeing another member’s private payment details.
7. Save and continue
Save the Roster project and review the members/components before entering the purchase flow.
Once an order is placed, later changes to the live Roster should not rewrite what was ordered previously.
Privacy and changes later
Roster information is private by default. Where the current Roster controls allow it, members can decline or withdraw and an organiser can manage or transfer the Roster without rewriting historical completed orders.
If a member or component looks wrong
Correct that member/component before ordering rather than trying to compensate elsewhere in the set. If a saved Roster reopens differently from what you approved, stop and contact Made Lore before payment or production.
Understand Creator Credits
Creator Credits pay for specific Made Lore creation or artwork-preparation actions. Simply opening My Artwork, editing an ordinary owned image or reusing normal saved artwork does not use Credits.
Product-scoped scene expansion
- The first successful new scene expansion for an artwork/product scope is included.
- Each later new expansion for that same scope costs 2 Creator Credits.
- Saving an included expanded result to My Artwork costs 2 Creator Credits.
- If the expansion itself already cost 2 Credits, saving that same result does not create another 2-Credit charge.
- Reusing an owned reusable expanded image costs no Credits unless another genuinely new expansion is required.
- Failed or otherwise non-chargeable attempts do not consume the included expansion or Credits.
The interface should tell you before a chargeable action is committed.
Status checks and retries
Refreshing the page, reopening a design or choosing Check if ready should not create a duplicate charge.
If a service reports a failure, do not repeatedly submit the same paid action just to see whether it clears.
Buying Creator Credits
Creator Credits are purchased through the normal Made Lore checkout. Because Credits can be supplied for immediate use, the checkout includes the acknowledgement that applies to immediate digital supply.
Your account/Creator area shows the current available balance.
If a balance or charge looks wrong
Stop before repeating the paid action. Note the artwork/product involved and contact Made Lore so the recorded operation can be checked.